IT Support Specialist

About this opportunity

Responsibilities include but are not limited to:

• Acting as the first point of contact for all IT-related queries and issues from Gleeds teams.
• Diagnosing and resolving hardware, software, and network problems through remote and in-person support.
• Configuring and installing new workstations, laptops, and mobile devices.
• Managing user accounts, access permissions, and software licenses.
• Providing guidance to staff on IT systems and applications.
• Supporting video conferencing, presentations, and IT aspects of meetings.
• Maintaining accurate inventory of all IT assets and equipment.
• Processing and tracking equipment allocation, returns, and replacements.
• Coordinating with suppliers of IT equipment.
• Maintaining information security standards and assisting in preparation of documentation to ensure successful ISO compliance audits.
• Ensuring adherence to IT policies and procedures aligned with ISO requirements.
• Participating in regular security assessments and implement required improvements.
• Monitoring systems for security breaches and responding according to established protocols.
• Contributing to disaster recovery planning and business continuity measures.
• Participating in IT projects and improvement initiatives.
• Remaining in the remit of your role and when additional responsibilities need to be carried out, conduct this in a fully informed manner with the approval of your line manager.

Who we’re looking for:

• 2+ years of experience in IT support roles.
• Proficiency with Windows operating systems and Microsoft 365 suite.
• Knowledge of basic networking concepts and troubleshooting.
• Understanding of information security principles. 
• Familiarity with ISO 27001 standards and requirements.
• Excellent customer service and interpersonal skills.
• Calm approach to high-pressure situations.
• Fluent in written and spoken French, Spanish and English with ability to explain technical concepts in non-technical terms.

•  Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)

A world of opportunity

Gleeds is a place to be part of something bigger. We take pride in our diverse and supportive culture that empowers you to make a difference while creating connections with brilliant people – colleagues and clients alike. Enjoy doing work that shapes our collective future, while steering your own journey in a trusting environment. Benefit from our rich heritage and global opportunities as you construct a career with purpose.

With over 75 offices across the globe, you’ll become part of a truly global team that isn’t restricted by borders. We welcome new perspectives and ideas but above all, we believe that quality relationships sit at the heart of good business. We strive to be the people that seek to understand and bring people together. Wherever we are in the world, we’re committed to the success of our people, clients and communities – giving everyone a safer and more sustainable place to live, work and thrive.

Our values underpin what we stand for and how we work:

• Professionalism with personality
• Excellence with humility
• Innovation with agility
  
  

We’re an equal opportunities employer and welcome applications regardless of age, disability, marital status, race, religion or belief, sexual orientation, transgender status or gender.

We recognise the importance of work/life balance and agree flexible working arrangements to suit each individual.

Gleeds is a Great Place to Work certified employer.